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VIDE ContentKeeper Certificate Installation

We have updated the Web-filter and some users are having some problems with personal devices. You will need to manually install a root certificate on theses devices, please follow the directions meet your needs below. The certificate does not control the level of filtering or what sites are allowed. The certificate will prevent errors on sites that VIDE filter decrypts. Without the certificate, sites like,, etc will show privacy errors, users will perceive this as the internet being “broken”.

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Add workstation/computer to the VIDE Domain

join-computer-domain.png New computers need to be added to the VIDE domain. While Windows 7 to Windows 10, the procedure is the same, there are slight differences that we mention below. All department systems need to be added to the domain as department policy. and will be able to get needed updates on system changes.

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Manually Refresh/Update Group Policy In Windows


Windows periodically refreshes group policy settings throughout the network. On client computers, this is done by default every 90 minutes, with a randomized offset of plus or minus 30 minutes. When you make a change to a group policy, you may need to wait two hours (90 minutes plus a 30 minute offset) or longer if you using the wireless system before you see any changes. Even then, some changes will not take effect until after a reboot of the computer.

To force your Windows computer to check for group policy changes, you can use the gpupdate /force command to trigger the updating process.

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VIDE Computer Migration in 3 Easy Steps

  1. Download and install default JoinK12 Automation App (656 KB)
  2. Pay close attention to the process there will be at least two Prompts that need your input
  3. After two reboots the workstation will be in the domain you selected.

All you have to do after that is login with your firstname.lastname as usual. Your files and desktop icons should be there.

If anything looks different please give us a call to the helpdesk so we can assist you, no files will be lost in this process.


St. Thomas

1834 Kongens Gade, St. Thomas, VI 00802
Phone: 340-774-0100

Curriculum Center:
Mon – Fri:  8AM – 5PM


St. Croix

2133 Hospital Street, Christiansted, St. Croix, VI 00820
Phone: 340-773-1095

Curriculum Center:
Mon – Fri:  8AM – 5PM